Select your currency 
we will call you back
right away!
Special offers Packages

FAQ: The Company

1. What's the case with Travel Agents & Tour Operators?

If you are a Travel Agent or Tour Operator and wish to cooperate with our Organization, please Click Here to complete the applicable Reservation Form.

2. What type of Customer Service is offered?

Our Customer Service Department is staffed with specialists who can answer your questions, help you navigate our websites and resolve any technical difficulties you may encounter while trying to book your accommodation. We provide the best possible service to ensure that your online travel experience is completely trouble-free.

If you need assistance with your reservation or you have a question about a property, please see our Contact Information Page.

For direct contact you can telephone: +30 2810 300330, +30 2810 220088, +30 2810 382750, +30 2810 382770

In emergencies only, call anytime on: +30 6974 778448, +30 6974 785010, +30 6974 383998, +30 6974 778558


3. What should I do if I still have questions but they aren't answered here?

We have tried to cover all of the most common questions travelers ask us.  Please do not hesitate to contact us however for any further information or special requests.  We will be happy to assist you in any way we can.

4. How do I know the quality you promise is the quality I'll get?

We only collaborate with recognized hospitality industry leaders and we have personally inspected any and all hotels or venues featured on our websites for quality of facilities and services offered. 
Our dedication to traveler satisfaction is evident throughout all our operations.  In the event that any product or service you are provided is below standard, we kindly ask that you inform us immediately.  We have physically inspected all of the facilities we promote at least once, but staff comes and goes and policy changes can be made without notice - we greatly value your opinion and will do everything possible to insure that you have a satisfying experience.

5. Should there be a legal difference, which court applies?

Over the nearly 40 years that we have been in operation, having served untold thousands of travelers, we are pleased to say that we have never needed to resort to legal arbitration or litigation for the resolution of any differences.

In the event that such a need should ever present itself those differences  would be under the jurisdiction of the Courts of Heraklion,Crete where our Registered Offices are located.

6. Can you give me information about "The Finest Hotels of the World" DMC/PCO?

Please visit the About Us link in the menu immediately to your left for a profile of our Organization.

7. Which international organizations are you members of?

Our Organization is a member of most major international Travel & Conference Associations

8. Have you received any awards or accolades?

We have been honoured with many awards and accolades from international associations such as: PATA - ICCA - CIMPA - HATTA - LACP and many more.
These awards and accolades were given for the following reasons:

  • The quality of our services
  • The focused promotion of a destination
  • The high quality of the brochures we issue
  • The high standard we maintain on our Websites
9. How can I Speak directly with one of your representatives?

We have launched a unique new system for LIVE communication between our clients and company representatives.

On the Home page of all of our websites, you will see a banner that writes "CLICK HERE - we will call you back right away!".  Via this link you can provide us with your phone number or Skype ID: if you do this during our business hours a representative will contact you immediately.  If you make your request outside of our business hours you will be promted to tell us when the best times to contact you are and one of our representatives will be with you as soon as possible.

This service is totally FREE of charge for visitors to our sites who seek further information for their vacation arrangements. Through this service we are furthering our efforts to provide you the best in personalized service.  You are important to us so what could be better than one to one communication in order for us to better understand and cater to your individual travel needs.  Feel free to call us and  tell us your dreams and we will be delighted to help you make them a reality!

Designed & developed by Next Step
Powered by Hotel Proxy Hotel Booking Engine

Telephone Numbers:

+30 2810 300330
+30 2810 220088

Fax Numbers:
+30 2810 220785

International Reservation Centre

Telephone Numbers:
+30 2810 382750

Fax Numbers:
+30 2810 333224